As one of the most popular and widely used email platforms in the world, Microsoft Outlook.com was the target of fraudsters looking to create fake accounts at scale to then disseminate spam and malicious content. However, the fraud mitigation tools Microsoft implemented to combat this problem also had a negative effect on the customer experience. That’s when Microsoft decided to implement Arkose Labs’ Fraud and Abuse prevention platform.
Download this case study to learn:
- Why Outlook’s existing 2FA solution was proving ineffective against fraudsters, while also disrupting the experience for trusted users
- How Arkose Labs bilateral approach ensured that all automated attacks were eliminated
- How the company saw a 98% reduction in fraud and abuse, along with a 33% improvement in good customer throughput after implementing Arkose Labs.