In 2013, HK Express Airways (HK Express) introduced new low fares for scheduled air services in, and out of, Hong Kong. While tens of thousands of ticket reservations were held through their booking web application, a disproportionately low number of reservations ultimately converted to transactions.
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- Instead of checking out, attackers were exploiting automation tools to perpetually accumulate items in their cart for the purpose of making them unavailable for purchase by others.
- In response to the attacks, HK Express implemented a standard bot abuse tool, but it could not remediate the abuse.
- After implementing Arkose Labs technology, the airline was able to not only successfully protect its online ticketing platform, but also defend against evolving attack techniques in the future.