Case Study

Cloud Platform Eliminates Cluster Failures and Stops 95% of Fake Account Fraud

A premier cloud computing platform serves engineering teams at some of the world's largest organizations across financial services, retail, healthcare and more. Its popularity and free trial offering made it a prime target for fraudsters looking to exploit compute resources at scale.

95%+

reduction in fake account fraud

60%

of clusters down simultaneously at peak

3

countries behind the coordinated attacks

THE CHALLENGES

Free Trial Abuse at Scale: Fraudsters used bots and human fraud farms to create fake accounts in bulk, exploiting free trial compute time for cryptocurrency mining and other high-intensity tasks.
Daily Cluster Failures: The resulting server strain caused cluster failures every day. During peak attack periods, up to 60% of clusters went down simultaneously.
Overnight Security Firefighting: Internal security teams were forced to work around the clock responding to attacks, driving up costs and pulling focus from higher-value work.

THE ARKOSE TITAN SOLUTION

Registration Flow Defense: Arkose Titan was deployed on the new account sign-up flow as a first line of defense, immediately stopping the bulk of malicious bot traffic originating from coordinated attack networks.
Persistent Human Fraud Deterrence: When automated attacks subsided, fraud farms from multiple countries picked up the effort, attacking nearly 24 hours a day. Arkose Labs served these sessions with escalating challenges designed to exhaust attacker resources until they abandoned the effort entirely — a pattern repeated across attack sources in Indonesia, Singapore and Portugal.
24/7 SOC Partnership: The Arkose Labs SOC worked alongside the client's team throughout, continuously fine-tuning defenses as attack patterns shifted and providing actionable intelligence for long-term mitigation.

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Fraud farms from multiple countries picked up the effort, attacking nearly 24 hours a day, until Arkose Labs exhausted their resources and forced them to abandon the effort entirely.

BUSINESS RESULTS

95%+ Reduction in Fake Account Fraud: The vast majority of fraudulent new account creation was stopped, restoring the integrity of the free trial program.
Cluster Failures Completely Eliminated: Server stability was fully restored, ending the daily operational disruptions that had become the norm.
Internal Teams Freed from Firefighting: With attacks neutralized, security staff were no longer working overnight to fend off attacks, recovering significant time and operational capacity.