Dropbox Protects Millions of Accounts, Slashes Intervention Rates 70%
With over 700 million registered users across 180 countries, Dropbox is a trusted repository for critical data that requires a high-priority approach to account integrity.
THE CHALLENGES
Target for Mass Abuse: Dropbox was a prime target for fraudsters attempting account takeover (ATO) and abusing the sign-up process for account enumeration.
Friction-Heavy Legacy Tech: Previous spam and abuse tools provided excessive friction, disrupting the login experience for legitimate users without effectively stopping attacks.
Seamless Security Requirement: The company needed a “first line of defense” that could stop organized fraud while providing a frictionless experience for its global user base.
THE ARKOSE TITAN SOLUTION
Intelligent Risk Decisioning: Implemented the Arkose Titan platform to analyze real-time signals and behavior patterns to determine if an authentication challenge is necessary.
Adaptive Authentication: Depending on the session risk profile, the solution adjusts the complexity of challenges, ensuring they remain easy for humans but resilient to machine vision automation.
Machine Vision Innovation: Employs challenges that diminish the profitability of attacks by making them economically non-viable for fraudsters to solve at scale.
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Dropbox shifted from reactive defense to proactive deterrence, keeping millions of accounts protected from evolving attack patterns.
BUSINESS RESULTS
70% Lower Intervention: Successfully slashed intervention rates for legitimate customers by 70%, significantly improving throughput.
Resilient ATO Defense: Built greater resilience against account takeover and stopped the abuse of new account registrations.
Reduced Operational Burden: Lower intervention rates reduced the volume of customer service tickets and the associated costs for in-house teams.
Long-Term Deterrence: Shifted from reactive defense to proactive deterrence, keeping millions of accounts protected from evolving attack patterns.
Block bad traffic. Welcome good humans and good agents.
