A rising star in the global payments sector, this company manages extensive operations across multiple countries with complex regulatory and technological landscapes.
Global Payment Company Rings Up Major Savings on SMS Toll Fraud Costs
A rising star in the global payments sector, this company manages extensive operations across multiple countries with complex regulatory and technological landscapes.
$3.7M
maximum projected annual savings
70.2%
reduction in SMS volume within 3 days
99.9%
neutralization rate against SMS toll fraud
THE CHALLENGES
Exponentially Increasing Fraud: SMS toll fraud attacks were quadrupling each year, leading to monthly losses in the hundreds of thousands of dollars.
Sophisticated Exploitation: Attackers triggered illegitimate one-time passwords (OTPs) through premium-rate numbers controlled by colluding carriers to split the resulting profits.
Inadequate Legacy Defenses: Initial reliance on basic bot mitigation and downstream tactics either failed to stop fraud or inadvertently blocked legitimate customer sign-ups.
Global Complexity: Managing diverse international operations introduced additional difficulty in distinguishing genuine registrations from fraudulent ones.
THE ARKOSE TITAN SOLUTION
Holistic Bot Management: Deployed Arkose Titan to identify and neutralize both automated and human-driven fraud across the user journey.
High-Fidelity Signal Monitoring: Utilizes advanced fingerprinting to monitor nearly 1,000 detection signals, detecting anomalies in device behavior and traffic patterns.
Adaptive Challenge Escalation: Dynamically increased challenge complexity, utilizing machine-learning resistant and behavior-based challenges to stay ahead of adapting attackers.
Strategic SOC Partnership: The Arkose Labs Security Operations Center (SOC) provided 24/7/365 monitoring, fine-tuning defenses in real time to mitigate shifts toward human fraud farms.
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The company isolated and neutralized threats without sacrificing the experience for genuine consumers, transforming fraud prevention into a positive ROI driver.
BUSINESS RESULTS
Massive Financial Impact: Achieved a maximum projected annual savings of $3.7 million by eliminating fraudulent SMS spend.
Immediate Volume Reduction: Successfully reduced overall SMS volume by 70.2% within just three days of implementation.
Exceptional Neutralization Rate: Realized a 99.9% success rate in stopping sophisticated, multi-layered SMS toll fraud attacks.
Improved User Throughput: Isolated and neutralized threats without sacrificing the experience for genuine consumers, transforming fraud prevention into a positive ROI driver.
Block bad traffic. Welcome good humans and good agents.
