New Research

The Silent Threat: Loyalty Program Fraud Report

Account takeovers cost consumers between $1,000 to $5,000.
Is your loyalty program next?

Key Findings

of consumers are victims of loyalty fraud

jump in ATO incidents, from 3% to 8%

of compromised accounts have value stolen

Don't let your loyalty program become the next cautionary tale. Download the report now!

Get fresh voice-of-the-customer insights for global B2C enterprises.

Understand the impact of loyalty program account takeovers (ATO) on your consumers.

See how cybercriminals exploit program weaknesses and why traditional security measures fail.

Explore the newest, most insidious fraud schemes targeting two loyalty programs simultaneously.

Dig into the AI-powered bot networks draining customer accounts.

What You’ll Discover

  • How loyalty program fraud really works (and why it’s accelerating)
  • The warning signs that actually alert consumers to loyalty account fraud
  • Real customer testimonials revealing lasting brand damage
  • Industry benchmarks for fraud impact and recovery success rates
  • A prevention framework used by leading loyalty programs

 

About This Research

The Loyalty Security Alliance and Arkose Labs teamed up to survey loyalty program members globally to understand the real consumer impact of account takeover fraud. This exclusive research provides unprecedented insight into the impact of loyalty program account takeover and what global airlines, e-commerce, hotels, etc. can do to protect their members.

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