This widely used social networking platform serves over 300 million users, primarily in a younger demographic, making it a high-value target for sophisticated cyberattacks.
THE CHALLENGES
Fake Account Proliferation: This customer struggled with bad actors creating fake accounts and needed a way to remove them without harming the user experience.
Rising SMS Costs: Fraudsters using premium-rate numbers for account verification were driving up SMS expenses, often costing dozens of cents per message.
Latency and Effectiveness Concerns: The company questioned the effectiveness of its existing security solution and needed a way to reduce latency while scoring session risk.
THE ARKOSE TITAN SOLUTION
Proof of Value (POV) Assessment: Conducted a 3.5-week POV in observatory mode to risk-score transactions and identify “telltale” signals of fraudulent behavior.
Managed SOC Support: Provided a 24/7/365 Security Operations Center with dedicated analysts and solution architects familiar with the customer environment.
AWS Partnership: Integrated the Arkose Titan platform seamlessly with AWS CloudFront and WAFv2 to handle high-scale traffic and ensure infrastructure availability.
Dynamic Challenge Orchestration: Enabled the customer to perform challenge orchestration based on high-field risk data to treat sessions appropriately and prevent fraudsters from entering the funnel.
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Achieved a “trifecta” by improving end-user security, removing bad actors, and demonstrating direct business ROI.
BUSINESS RESULTS
Significant SMS Savings: Dramatically reduced the volume of SMS messages sent by preventing fraudsters from creating accounts, directly lowering security costs.
Improved Risk Classification: Utilized over 80 data fields to classify risk into medium and high categories, identifying a higher number of dubious login attempts.
Superior Posture & ROI: Achieved a “trifecta” by improving end-user security, removing bad actors, and demonstrating direct business ROI.
Collaborative Security Playbook: Empowered the customer to co-write customized security playbooks, providing a unique level of vendor interaction and proactive monitoring.
Block bad traffic. Welcome good humans and good agents.
