Arkose Labs Professional Services

Dedicated partnership to protect your customers and brand against digital fraud

The Arkose Labs Service Advantage

Fast Incident Response Guaranteed

Arkose Labs delivers a zero-tolerance approach to fraud, backed by a commercial guarantee to stop automated threats within our agreed SLA.

Ongoing Machine Learning Optimization

Unlike with fully automated solutions, our SOC team continuously updates the platform’s algorithms to help your instance grow smarter over time.

Proactive Monitoring

Extend your manpower with 24x7 monitoring & anomaly detection and proactively notification from the Arkose Labs SOC. A custom playbook ensures streamlined response protocols.

Ongoing Operational & Threat Advisory

Stay one step ahead with weekly or monthly reviews of your security activity, operational efficiency, and insights into the threat landscape.

Designated Account Managers

Gain the partnership of a Technical Account Manager who understands your configuration intimately to resolve issues faster.

Exceptional Service On Demand

24x7 support and fast response via the customer portal, email, or a dedicated Slack channel.

Choose the Right Line of Defense for Your Business



24x7 technical support & basic incident response


  • Guaranteed 4-hour incident response SLA
  • 96-hour remediation SLA
  • Quarterly business reviews
  • Support channel by portal and email

  • SMBs and startups with infrequent attacks only


Priority incident response and remediation


  • Priority 2-hour incident response SLA
  • 72-hour remediation SLA
  • Incident analysis reports
  • Quarterly business reviews
  • Monthly security reviews
  • Dedicated Technical Account Managers
  • Support channel via portal, email, and Slack

  • Organizations with recurring fraud activity
Managed Services

Managed Services

Proactive monitoring and ongoing security advisory services


  • Critical 1-hour incident response SLA
  • 48-hour remediation SLA
  • 24x7 proactive monitoring and correlation
  • Custom run books
  • Technical Account Managers and Primary Security Analyst
  • Monthly threat advisory report
  • Weekly operations reviews
  • Access to the $1 million Credential Stuffing Warranty

  • Organizations with frequent attacks & priority SLA requirements

Industry-First Credential Stuffing Warranty

Arkose Labs is the first vendor to back its solution with a limited warranty that covers recovery costs associated with a credential stuffing attack, up to $1 million dollars. The warranty is included in our Managed Services plan as our highest level of unwavering commitment to customer success.

Book a Meeting

Meet with a fraud and account security expert

Go beyond black box bot prevention. Request a demo to see how Arkose Labs combines unparalled tech with 24/7 SOC support.