Warranty Provides Unprecedented Accountability and Protection Against this Bot-Driven Attack Plaguing Businesses
SAN MATEO, Calif. – April 20, 2023 – Arkose Labs, the global leader in bot management and account security, today announced a commercial guarantee against SMS toll fraud attacks. The $1 million SMS Toll Fraud Warranty covers up to a million U.S. dollars in telecom expenses if Arkose Bot Manager fails to defeat an SMS toll fraud attack on an Arkose managed service customer within the SLA. A number of customers rely on Arkose to block these types of attacks. In one case, the Arkose platform saved a social media company $3 million per month in fraudulent SMS charges.
SMS toll fraud, also known as SMS pumping or International Revenue Share Fraud (IRSF), is a type of bot attack that sends large volumes of SMS messages to premium rate numbers, resulting in fraudulent SMS charges to a business. These charges can amount to millions of dollars a month. According to research, SMS Toll Fraud cost businesses $10 billion in 2021, up from $1.8 billion in 2013.
"We're once again putting our money behind our award winning service," said Frank Teruel, CFO of Arkose Labs. "This type of attack hits a company right in the wallet. We stand confident in our platform, and Arkose already has saved customers millions in fraudulent SMS charges by stopping these attacks. Frankly, this type of warranty should be table stakes for any security vendor. It is our second warranty of efficacy and continues to add accountability, protection, and allows us to partner even more closely with our customers on their success."
One example of SMS toll fraud subverts what is meant to be security infrastructure by exploiting 2-factor authentication. Attackers input premium rate numbers into the phone number field, then automate huge amounts of traffic requesting one-time passcodes. Companies pay a premium to text the passcodes, and the hackers receive a portion of the revenue.
Arkose Bot Manager's anti-automation technology identifies and stops the bots that fraudsters use to execute SMS toll fraud attacks. Businesses can insert Arkose Labs at any touchpoint which is protected by one-time passwords in order to detect and challenge fraudulent traffic. In addition, Arkose uses unique in-session authentication that combines real-time risk classification with interactive challenges to lower reliance on multi-factor authentication methods.
The Arkose $1 million SMS Toll Fraud Warranty is included at no additional cost with the Arkose Bot Manager managed services offering. More details about the warranty can be found at: https://www.arkoselabs.com/sms-toll-fraud-warranty/.
For more information about Arkose Bot Manager, visit this link or sign up for a demo.
About Arkose Labs
Arkose Labs is the global leader in agent trust and control and helps companies identify whether a site visitor is a customer, AI agent or adversary. Arkose Titan, its unified platform, provides controls over how they are trusted, challenged or stopped accordingly. In an era when AI agents are changing the economics of online fraud, Arkose Labs protects against persistent, massive scale AI-fueled abuse rather than just isolated, bot-driven attacks. Trusted for over 10 years by global financial services, technology, and travel companies including Anthropic, Meta, Roblox and Expedia, the company has been named to the Deloitte Technology Fast 500 for five consecutive years. Arkose Labs backs the Arkose Titan platform with the industry's only $1 million warranty program. The company is headquartered in San Mateo, California, and has research teams around the globe.
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